Elevator Service: 5 Steps To Data-Driven Results

Elevator Service Data

This article will help you find and use elevator service data to make sound business decisions and improve elevator reliability. 


When it comes to any business, whether it’s a retail shopping mall or a multi-floored apartment building, elevators are a central component of getting around, getting to work, and getting to a core location of business or living. They are critical components of buildings, especially buildings with companies that rely on vertical transportation.  

If you want patrons to be able to explore everything you have to offer at your business, they need to be able to reach that business or merchandise. It’s common sense and critical to business success. 

Well, how do you ensure elevator service doesn’t have an unfavorable impact on your business? 

You start with the elevator service data.

As many big-name companies have coined in recent years, “data is the new gold.

Data is the information, analysis, and cold, hard facts that tell the real story when it comes to your elevator service performance, reliability, safety, and longevity.

​This data can help you preemptively prepare for a repair, replacement, or investment, as well as show you how your elevator contractor is performing.

In this article, we’ll first show you a few resources for quality elevator data, and then we’ll discuss how to use the data for critical business decisions. 

Here are just a few ways in which elevator manufacturers and design companies are helping their clients locate and monitor pertinent elevator service data:

elevator service performance

Otis eService

Equipped with a mobile app, Otis eService provides building managers with 24-7 access to critical elevator equipment and service information. They include real-time notifications, managed proposals, and filed invoices, online bill payment, and time-saving shortcuts to check on the status of elevator components.

Schindler Dashboard

The Schindler Dashboard includes service history from the past 48 months, unlimited access via mobile or desktop to all sensitive data points, contracts that can be managed online, real-time notifications, adjustable reports, and other customizable features.

KONE Online

KONE Online enables you to easily check the status of your equipment, view maintenance repairs, and callout history, view personnel onsite to monitor jobs, create personal custom reports, and set up push notifications to stay in the loop in real-time. ​

ThyssenKrupp Customer Portal

Monitor everything from locations and installations, to service updates and maintenance repairs in real-time. Set up service notifications and watch contracts and other daily activities so you are able to immediately accumulate and process valuable elevator service data.  All available through ThyssenKrupp Customer Portal

elevator service data

These sources offer massive amounts of valuable data (and we don’t even mention the data from IoT enabled devices).   

So what should you do with all of this data?   

​Let’s get into it. 

1. Define Your Goal

Making decisions based on data starts with strategy.  Identifying your goal will help you eliminate the data that’s not helpful for your overall plan.  

Ask yourself what you’d like the data to accomplish.  This will help you define goals. 

Maybe you’re trying to validate the need for an elevator upgrade such as a door operator.  Alternatively, perhaps you’re trying to establish a benchmark for future elevator service contracts.  

2. Categorize Your Data Sources

With your goal in mind, you’ll receive data from different sources – different elevators, various components, and from multiple types of events.  

​Organize the different sources into categories based on your overall goals.  

3. Target Your Data

Target the category of elevator service data most relevant to your objective.  Focusing on a smaller data set will help reduce your time spent looking through the data. 

4. Review Your Data

Review the targeted data with your team and elevator maintenance provider.  Check and validate the information you have.  

​Use industry standards and performance benchmarks to evaluate the data.  Locate and remove the inaccurate info. 

5. Use Your Data for Action

Use the data to prioritize investments, confirm performance, or make a business decision.  

Need More Help with Elevator Service Data?

Here at Elevator Lab, we know that data is the new gold, which is why we offer consulting services where we review all data on your behalf. 

​With this aggregated data, we analyze it through a different lens and generate reports that help you make valuable elevator decisions.  

Most elevator decisions happen without supporting data.  What elevator decisions are essential to you?  Let us know in the comments. 

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